Please read the following FAQ before sending a message to Alawar's Customer Support Team. It might contain the answer to your question.

1.

Question: How do I purchase a game key?

- Answer: A game key allows you to unlock the full version of a game. You can purchase a game key through our website or the trial version of a game. For most of our games, we will email you a game key as soon as you place your order. To unlock the full version of the game, you must then follow the instructions contained in the email we sent you.
  IMPORTANT: save your game key, or the email containing your game key, in a safe place. That way, the game key will be available if you need to reinstall the game at a later date.

2.

Question: My game key doesn't work, or, I lost my game key.
How do I get it back?

- Answer: We'll send you a new game key. To receive one, contact our Customer Support team using the form below. You must include:
  Your name;
  The name of the game;
  The method of payment you used;
  The email address you used when you purchased the game;
  The date of your purchase, if possible; and
  Your Order ID, if possible.
  After we confirm your purchase, we'll email you a new game key.

3.

Question: How do I unlock a game I purchased?

- Answer: To unlock a game you purchase, complete the following steps:
  1. Open the email containing the game key.
  2. "Select" the game key by left-clicking and then dragging your mouse cursor over it.
  3. Click your right mouse button over the selected text and choose "Copy" from the pop-up menu.
  4. Run the game.
  5. Click "Remove the time limit".
  6. Click "Enter your game key". If the key is not already in the text box that appears, right-click your mouse and choose "Paste" from the pop-up menu.
  7. Click "Play Now!".
  After you've completed the above steps, you'll have full access to the game you purchased.
  View more detailed, step-by-step instructions at http://www.alawar.com/sampleReg.php.

4.

Question: My game won't start.

- Answer: Download and install the latest version of the game from our website. There might have been a bug in the game that we've already fixed.
  Make sure your PC meets the minimum system requirements. These are contained in the readme.htm file in the game folder on your PC.
  Check to see if other applications are running. Use your Task Manager to shut down applications and processes you don't need.
  Install the latest software updates for your operating system (OS).
  Make sure you've installed the latest version of the drivers for your video card and the most recent version of DirectX. To locate the drivers for your video card, visit the website of the company that manufactured the card. You can download DirectX for free at http://www.microsoft.com/windows/directx/downloads.
  Make sure you have the latest version of Adobe Flash Player for Internet Explorer on your PC http://get.adobe.com/flashplayer/.

5.

Question: How do I unsubscribe from your email list?

- Answer: Let us know in a reply to an Alawar Games Newsletter you received or fill out the form below. Specify that you want to unsubscribe from our email list. We'll then remove you from the list of recipients.

6.

Question: How do I uninstall a game?

- Answer: To remove a game that is installed on your computer, follow these steps:
  - Click Start, click Control Panel, and then double-click Add or Remove Programs
  - In the "Currently installed programs" box, click the game name that you want to remove, and then click Remove
  - If you are prompted to confirm the removal of the program, click Yes

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