# Red Storm Entertainment Technical Solution Document

This document contains information that should help answer technical questions and concerns about using Bang! Gunship Elite on your computer. If you are experiencing problems with any technical aspect of getting the game to function correctly on your system, please use this document as a first point of reference.

Table of Contents
To navigate this document easily, click on the link from the Table of Contents below. To return to the Table of Contents, click back on your browser window.

1. Getting Started

1.1 Contents of Box
1.2 Meeting the Minimum Requirements
1.3 Know Your System
1.4 What is DirectX?

2. Installing Bang! Gunship Elite

2.1 Installation Instructions
2.2 Uninstalling \ Re-installing Bang! Gunship Elite
2.3 Troubleshooting Common Installation Problems

3. Starting Bang! Gunship Elite

3.1 How to Start Bang! Gunship Elite
3.2 Explanation of AutoRun Menu Items
3.3 Troubleshooting Common Startup Problems with Bang! Gunship Elite

4. General Information for playing Bang! Gunship Elite

4.1 Key Command Summary
4.2 Joystick / Gamepad Configuration / Troubleshooting
4.3 Troubleshooting Common Mouse Problems
4.4 Video Problems and Answers
4.5 Sound Problems and Answers
4.6 Updating Drivers

5. Multiplayer Problems and Answers

5.1 LAN Setup
5.2 LAN Troubleshooting
5.3 Internet Multiplayer Issues

6. Technical Support Contact Information

6.1 Before Contacting Technical Support
6.2 Ways to contact Red Storm Entertainment Technical Support
6.3 Hints and Tips
6.4 Return Policy

1. Getting Started
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1.1. Contents of Box
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Your Red Storm Entertainment Product should contain the following materials. If any of these materials are not included, please return the product to the place of purchase for another copy of the same title. If they are unable to process your return, please see section 6.4 on replacements.

1. Bang! Gunship Elite CDROM
2. Bang! Gunship Elite Manual
3. Key Command Summary Card

1.2. Meeting Minimum Requirements
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Bang! Gunship Elite has undergone the most stringent tests to assure that all systems with components that exceed our minimum system requirements as stated on the outside of the box will run the game successfully. If any of your system’s components do not meet the minimum requirements for the game, then it is very likely that the game will not function correctly on your system. If you are unsure of your system specifications, please see the next section, Know Your System, for help with finding this information.

1.3. Know Your System
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For the purposes of ensuring your system meets the minimum requirements for Bang! Gunship Elite, It is important that you know and understand how to get the information posted on these requirements. This section will explain where and how to get the information on each component in your system.

The best place to get information on your PC is by using Microsoft’s DirectX Diagnostic Tool. This is a utility included with DirectX 6.0 or higher. See section 1.4 for information on what DirectX is and why you need it. To access this information tool, please do the following:

1. From Windows, click on Start -> Run

2. Type in dxdiag, Then click OK

3. If dxdiag does not come up, or if you receive an error message, you may need to download and install the latest version of DirectX. Go to www.microsoft.com/directx to download and install the latest version of DirectX.

Once you open DirectX, you should see the following screen:

From the DxDiag tool, you will see a listing of information specific to your computer in the box labeled System Information. From this main screen, you will be able to determine the following information:

1. Operating System - Exact Operating System and version number

2. Language - Language your Operating System uses. This is different from the language version of the Red Storm Entertainment game you own. Please see the label on the front of the CD to determine the Language Version of Bang! Gunship Elite.

3. Processor - The type of processor, or CPU, in your system. If you have DirectX 7.0a or higher, there will also be a number, in Mhz. This number is the speed of your processor.

4. Memory – The amount of RAM installed in your system

5. Page file – The amount of space your hard drive has available for loading and running programs. This number is determined by the amount of hard drive space you allow Windows to use for swap file space. By default, Windows allocates this space automatically according to your hard drive space.

6. DirectX Version – The exact version number of Microsoft DirectX that is currently installed on your system.

Now that you have the main system information, you can click on the next tab of interest, which is Display. Once you select this tab, the following screen will appear:

NOTE: If you have a secondary 3D card, such as a 3DFX Voodoo 1 or Voodoo2 card, or if you have more than one video card installed in your system, you will have a display 1 and a display 2 listed. Follow these instructions for each of the display tabs.

From the Display tab, you will see information on the Video Card and the driver version number this card uses. Another important part of this tab is the middle section showing DirectX Features. For Bang! Gunship Elite, you must ensure that both DirectDraw and Direct3D Acceleration are in the “Enabled” state. If not, you should click on the enable button. If the enable button is not available, please contact your video card manufacturer for further help with getting your video card properly recognized by DirectX. See section 4.4 for troubleshooting video issues

You acquire information on your sound card in a similar manner. Clicking on the sound tab should result in the following screen:

Again, this tab shows your sound card name and driver version number. There is also a slider in the DirectX Features that allow for you to decrease the amount of hardware acceleration for your sound card. This is most helpful in the event of losing sounds or having sound related problems. Please see section 4.5 for more help with troubleshooting sound issues.

These areas are the most important for determining system specifications. Other areas that may be of interest to you are the Network tab for determining networking problems as well as the More Help tab that gives step by step general troubleshooting for DirectX related problems.

Other than using the DXDIAG tool, the next best way of determining your system information is to simply refer to the documentation that came with the computer, or contact your computer manufacturer. For example, you will most likely need to contact your system’s manufacturer for help finding the specifications of your CDROM drive.

Available Hard Drive Space

Finally, you should make sure your system has enough free hard drive space to install Bang! Gunship Elite. To check this, please follow these steps:

1. From Windows Desktop, double-click the My Computer Icon with the LEFT mouse button.

2. Using the RIGHT mouse button, click on your C:\ Drive

3. LEFT click on Properties

4. you should see the following screen:

5. The pink area, labeled Free space, is the amount of free hard drive space you have on your system. In addition to the amount of space needed to install Bang! Gunship Elite, you will need an additional 100mb free on each of your hard drives, regardless of where you install the game. For example, if you install the game to a secondary hard drive, you will still need at least 100mb free on your primary drive ( C:\ ) to install DirectX and to allow for proper Windows operation.

1.4 What is DirectX?
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DirectX is a set of standards agreed upon by Microsoft and many Hardware and Software manufacturers, also known as an API (Application Programming Interface). These standards allow for software developers to create software that will function on any hardware component that adheres to the DirectX standards. This is also true for Hardware manufacturers, as they can be sure that software will accept and use the features on their cards as long as these features are included in the DirectX standards list.

The importance of DirectX for games is that it allows games to use certain hardware features without a need to use a specific piece of hardware. For example, if a game needs to use a smoke effect, then the software manufacturers know that they can use processes agreed upon by the DirectX standards to create this smoke effect. By using these standards, software manufacturers also know that there are many video cards that are capable of showing these smoke effects. By being DirectX compliant, Video Card companies agree to have the smoke effects appear using their cards.

Sometimes, a feature created in a newer game will adhere to newer DirectX standards, but not to the older ones. That is why it is so important to have the most recent version of both DirectX and the most recent DirectX compatible component drivers installed to ensure you are getting the most from your system.

2. Installing Bang! Gunship Elite
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2. 1 Installation Instructions
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To install Bang! Gunship Elite, please follow these steps:

1. Insert the game CD

2. The installation process should begin automatically. If the installation process does not begin,please skip down to section 2.3 on troubleshooting common installation problems.

3. Follow the instructions on screen to continue installing. Refer to the manual for Installation specific instruction.

Note: For best results, please use all defaults when installing Bang! Gunship Elite. Making changes to the default installation location or default install types is intended for advanced users only.

2.2 Uninstalling \ Re-installing Bang! Gunship Elite
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Uninstalling Bang! Gunship Elite is very similar to the installation process. To begin the uninstaller, click the uninstall icon from the Bang! Gunship Elite Start Menu group. If you experience problems, skip down to section 2.4 on troubleshooting common installation problems.

To reinstall the game after you have uninstalled it, please refer to section 2.2 on installing the software. The procedure to reinstall the game should be the same as the first installation.

2.3 Troubleshooting Common Installation Problems
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If you experience problems during your installation of Bang! Gunship Elite, please try these troubleshooting methods.

Close All Open Programs
This is the most important thing before installing any software onto your system. In the area to the lower right of the Windows Desktop, to the left of your system clock, you most likely have a string of miniature icons. These are all open programs. While you have closed down your word processor and your Internet browser, these are not the only programs running in your background. Each of these mini-icons takes up vital system resources that are needed by the installation process.

To make sure you have no open programs, please follow these steps.

1. Reboot your PC by clicking Start->Shut Down. Click on the button next to restart, then ok.

2. After you return to Windows completely (let everything finish loading), hold down CTRL +ALT +DEL at the same time. You should see the following screen:

3. The only entries that need to be in this window for proper Windows functioning are Explorer and Systray. To close all extraneous programs, click on the topmost program listed (not Explorer or Systray) to highlight the entry.

4. Click on the End Task button. The Close Program window should go away.

Wait a few seconds, and then repeat steps 1-4 until the only two entries in the Close Program box are Explorer and Systray. Now you are ready to move on to the Installation. Once you install the game and reboot the PC, these programs will start again normally.

Virus Scan
If you have a virus scanning software installed on your system, please make sure you have the latest virus definitions installed (contact the company that makes your virus scanning software for help with updating definition files). Once you have these definition files installed, run a thorough virus scan on your system. Refer to the Virus Scanning software’s help file for more information on how to scan your system for a possible virus.

Error Messages
The three most common error messages associated with Installation of Red Storm Products are as follows:

1. Error in move data process –113
This error indicates your CDROM is not using the latest 32bit drivers, or your system is not fully capable of using and copying long file names. To solve this error:
1. Go to start->settings->control panel.
2. Double-click System
3. Click on the performance tab. The following window should appear:

You should read the line Your system is configured for optimal performance. If you do not see this line, or if you see a text box with other information, please contact your system’s manufacturer for help with correcting the message on this screen before attempting to install Bang! Gunship Elite.

2. Error in move data process –117
This error indicates usually one of two things. Either your system does not have enough hard drive space on the disk to which you are installing Bang! Gunship Elite, or the disk itself is scratched, dirty, or otherwise damaged. The first line of defense against a dirty or scratched CD is to carefully remove the smudge or dirt from the disk using a soft, clean, dry cloth, as you would clean a music CD. If the problem persists after you have cleaned the CD, please refer to section 6.4 for processing returns and replacements.

3. ISSET_SE related error messages
This is usually the result of having programs open in the background. Please see the section above to ensure you do not have any open programs in the background, especially Norton Antivirus. Once you install the game and reboot the PC, these programs will start again normally.

Freezes
If your system freezes during the installation process, please ensure that you have followed each step above for closing all open programs. Open programs in the background, insufficient hard drive space, or a dirty or damaged CD are the only reasons for a freeze during the installation of Bang! Gunship Elite.

Slow Installation
If the game seems to take a very long time to install, there could be several reasons. First, please make sure that the drivers for your CD-ROM drive are up to date. You should contact your CD-ROM manufacturer to ensure your drive is running properly and using the latest drivers.

Secondly, cancel the current installation, take the CD out of the drive and inspect it for any smudges or scratches. If there are none, put the CD back into the drive and start over. If there are defects, please see section 6.4 for getting a replacement CD.

3. Starting Bang! Gunship Elite
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3.1 How to Start Bang! Gunship Elite
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After installing Bang! Gunship Elite, you can start the game by one of the following ways:

Starting from the Start Menu

Click the Windows Start button, then move your mouse to Programs, then Red Storm Entertainment, and finally Bang! Gunship Elite. You should see the icon to start the game in this menu group.

Starting from the Installation Directory

Using Windows Explorer, go to the directory where you installed the game. By default, the installation directory is C:\Program Files\Red Storm Entertainment\Bang! Gunship Elite. If you have installed the game to a different drive or to a different directory on the C:\ drive, please look in the folder where you installed the game for the .exe file. If you don't know how to find an .exe file, you should first try running the game using the Start Menu.

3.3 Troubleshooting Common Startup Problems with Bang! Gunship Elite
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More solutions to common problems you may experience after attempting to run Bang! Gunship Elite are available in the readme file found on the game CD. More specific help is available on the Red Storm Entertainment support website, www.redstorm.com/support.

4. General Information for Playing Bang! Gunship Elite
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4.1 Key Command Summary
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Refer to Appendix A in the Bang! Gunship Elite manual.

4.2 Joystick / Gamepad Configuration / Troubleshooting
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Most controller related issues are solved by first ensuring that the controller is plugged in and properly set up in both Windows and DirectX. To do this, from Windows:

1. Click Start -> Settings -> Control Panel

2. From Control Panel, Double Click Game Controllers

3. After a few seconds, your controller should appear in the window. If it does not, please consult the documentation that came with your controller for help with getting Windows to recognize this controller.

If Windows recognizes the controller, the next step is to ensure the controller is 100% DirectX 6.0 or higher compatible. To do this, from Windows:

1. Click Start -> Run and type dxdiag then click ok

2. From the DirectX Diagnostic Tool, click on the Input tab

3. Check to ensure your controller is listed in the Input Devices in the top box

4. Check to ensure the words No problems found appear in the notes section.

If there are no problems with either of the above areas, then you may need to download and install the latest drivers and software for your controller. Contact the manufacturer of that controller to ensure you have the latest software and it is configured correctly.

4.3 Troubleshooting Common Mouse Problems
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Usually, when a mouse fails to work in Bang! Gunship Elite, it is due to a DirectX related problem. Either the drivers for the pointing device are outdated or are not DirectX compliant. Please contact the manufacturer of the mouse to ensure you have the most recent software and drivers for the mouse, and that the mouse is 100% DirectX compatible.

Also, if you have a cordless mouse, touchpad, or any other non-standard pointing device, please contact the manufacturer to determine the best way to make the device DirectX compatible.

NOTE: If you mouse is leaving “trails” behind, this is most likely a video issue – not a mouse related issue.

4.4 Video Problems and Answers
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There are many different representations of video problems. These are listed below in three main categories:

1. General graphical issues –

Any thing from strange colors to no color, static effects to blurry images. Any graphics related glitches or peculiarities that appear on the screen during the game are video card related. Updating video card drivers most often solves these issues. See section 4.6 on updating drivers for more information on updating video card drivers for your system.

2. Slow or choppy gameplay speed –

If you notice slow or choppy gameplay, or if you move your mouse and a few moments later you get an on-screen response, the problem is either of two situations. If your system does not have a supported 3D accelerator, then you may experience poor or choppy performance. The best solution for this is to replace the card in your system with one from the list of supported hardware cards for Bang! Gunship Elite at http://www.redstorm.com/.

If your card is one of the supported hardware cards from the list at http://www.redstorm.com/, the most likely explanation for poor performance is an incorrect configuration. From the DirectX Diagnostic utility (refer to section 1.4 on DirectX), look in the Display tab. Make sure DirectDraw and Direct3D are both enabled. If these are not enabled, and you cannot enable them, please contact your video card manufacturer for more help with setting up this card for DirectX compliance.

3. Freezes or Crashes in the game’s action phase –

The most frequent reason for freezing and crashing in the game’s action phase is outdated or incorrect drivers. Please see section 4.6 on Updating Drivers for help with updating your video card drivers.

4.5 Sound Problems and Answers
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Sound problems are most often related to either outdated or incorrectly loaded sound card drivers, or incompatibilities between sound cards and DirectX.

If you experience poor sound, choppy sound, no sound, or sound related error messages (like DirectSound or Dsound.dll related errors) while playing your Red Storm Entertainment game, the first step is to ensure you are using the correct sound device in your system. To do this, please open the configuration utility included with your Red Storm game (click on the configure button from the Autorun menu). Use this to select your sound card for use in the game. Under sound, make sure you select the sound card that is installed in your system. If you are unsure of which sound card you have, refer to section 1.3, or contact your computer manufacturer.

Usually, if you are missing certain sounds, such as gunshots or footsteps, but all other sounds are normal, your sound card is not able to run the game with full hardware acceleration. To solve this issue, go to dxdiag (see section 1.3) and click on sound. Move the slider for Hardware Acceleration to the left once or twice, and then click OK. Once you reload the game, you should hear all sounds.

If you continue to experience sound problems, please ensure you have the most recently updated and DirectX / DirectSound compatible sound card drivers from the sound card manufacturer.

To verify that you have the latest DirectSound drivers available for your sound card, contact the sound card manufacturer. If necessary, obtain and install the latest DirectSound drivers for your sound card. This is usually done by visiting the manufacturer's website, or contacting their technical support for help updating drivers. For more information on obtaining drivers, please search the Red Storm Solution Center at http://www.redstorm.com/support for "update drivers”.

Once these drivers have been downloaded and installed, reinstall the version of DirectX that is installed on your system. To do this, from Windows, click on start then run, and type D:\directx\dxsetup (where D:\ is the letter assigned to your CD-ROM drive with the Red Storm Game CD in the drive.) If you have installed a newer version of DirectX than is on the Red Storm game CD, then you will need to reinstall DirectX from whichever source you last installed it. The latest version of DirectX can be downloaded from www.microsoft.com/directx.

4.6 Updating drivers
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If you are using drivers supplied by the Video Card manufacturer, and are experiencing freezes or crashes, you will most likely have better luck using the drivers for the chipset on that video card.

What is a chipset? This is the main processing chip on your video card. Most video card companies make cards and drivers, but they place another company’s graphics chip on their cards. This is analogous to Car Company building a car, but placing another company’s motor under the hood.

This can cause problems when the Video Card Company creates drivers that overwrite and change the drivers created for the chipset. Because there are so many different video cards available, and only a few different chipsets, it is easiest and often most reliable to create software that works best with the chipset. This allows for our games to play well on most all video cards that have these chipsets.

If you experience freezes or crashes, or if you are having any issue listed in the previous section on Video Problems, Red Storm Entertainment recommends that you first try updating the drivers to the most recently available from the manufacturer video card. If you continue to experience these problems, contact your Video Card manufacturer for information on your video card’s chipset, and contact that company for updated chipset drivers, often called reference drivers.

Note: Red Storm Entertainment Technical Support cannot provide support for updating drivers. Most drivers include instructions in the form of a web page or a readme file that should help you with the installation. If you have questions about the installation of drivers, you should contact the component's manufacturer.

5 Multiplayer Problems and Answers
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Red Storm Technical Support cannot provide support in properly setting up a TCP/IP network. The Internet is an example of a network that uses the TCP/IP protocol. We have included these notes to get you started with setting up a TCP/IP connection, but are not capable of providing any additional help. All Red Storm Entertainment PC games only work on TCP/IP networks. Other network protocols, such as IPX/SPX, NetBEUI, etc. are not supported and will not work with the game.

5.1 LAN setup
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Setting up a TCP/IP network on your home LAN (Local Area Network) requires that you have certain components installed and properly configured in your connected machines.

The following information should get you started with setting up a TCP/IP connection on your network, but should not be considered a complete reference. For more information on setting up or troubleshooting a TCP/IP network, please refer to any of the following resources:

- Windows Help for setting up a TCP/IP network

- Microsoft Technical Support, or support.microsoft.com

- Internet searches on "TCP/IP Gaming" or a similar topic

- Technical Support for your Network Card

- Books on the topic of TCP/IP networking

Here are some suggestions for setting up a TCP/IP network.

From Control Panel in Windows, add in the TCP/IP protocol and then bind it to your Ethernet card. Again, refer to Windows Help for more instruction on how to do this. From there, the important settings are described below:

Default Gateway is the computer that packets are sent to if the destination address is not on the same network. (i.e. destined for the Internet in most cases) This only needs to be filled in if you plan on having all the machines in the LAN on the Internet, and if you own enough valid IP addresses to accommodate that. If you just want to set up a LAN w/o Internet access, (you can still use dial up connection on each machine) leave the default gateway blank.

Subnet Mask is what determines who is or is not on your local subnet (network). As long as you have 254 computers or less, just set the subnet mask to 255.255.255.0 to avoid any problems.

IP Addresses - The preferred number to use here is 192.168.x.x. (where x and x can be any value from 1 to 254) Note however, that when using a subnet mask of 255.255.255.0, only the last octet of the IP address can differ. (I.E. 192.168.50.1 and 192.168.52.1 couldn't communicate, but 192.168.50.1 and 192.168.50.2 could)

To actually start a Multiplayer game, please refer to the Multiplayer section of the manual.

Other Tips for the best Multiplayer experience

o Ensure all systems on the LAN have similar system specifications.

o If there is a difference in system specifications among the systems on your network, make sure the fastest PC is the host PC.

o More memory improves performance. More than 128MB of RAM in the server improves Multiplayer performance and stability for all players.

o Close all open programs, see section 1.3 for help with this.

o Make sure your Ethernet card is not sharing an IRQ or other resource with another component in your system. Contact your Ethernet card’s manufacturer for help with determining this.

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5.2 LAN Troubleshooting
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Performance Issues

Before you attempt to run the game over your network, please ensure you do not have any other software communicating over the network while you are in the game. The best way to ensure this is to close all open programs using the technique described in section 2.1. Failure to do this may cause latency (lag).

Also, please ensure that all systems have similar specifications on your LAN, and that all have modern, preferably 100Mb Network cards. Finally, if possible, please avoid playing the game through proxy servers, firewalls, or other switches.

Freezes after clicking Multiplayer button

If you experience a freeze or lockup when starting a Multiplayer game over a modem or LAN, then the problem is likely due to your connection settings. In most cases, the problem is when you have a modem (dial up adapter) and a network adapter bound to TCP/IP. If you have Internet Explorer 4.x installed, try the following:

1. Go to start -> settings -> control panel

2. Double click Internet

3. Click on connection tab

4. If "connect using local area network" is not selected, select it.

5. If you have an option to connect as needed, unselect it.

If you have Internet Explorer 5 installed, try these instructions instead:

1. Go to start -> settings -> control panel

2. Double click Internet Options

3. Click on connection tab

4. Under Dial-Up Settings, select “Never dial a connection”

This should solve your problem. If not, a final step would be to temporarily disable the problematic card. For example, if you are having trouble hosting over a modem, disable your network card. If you are having trouble hosting over a LAN, temporarily disable your dial up adapter. To do this, follow these instructions:

1. Go to start->settings->control panel

2. Double Click System, then click on the Device Manager tab.

3. Click the “+” beside Network Adapter, then select the adapter you wish to disable, and select properties.

4. Put a check in the box beside “Disable in this Hardware Profile”

5. Reboot the computer. To reverse the effects of this, simply uncheck this box and reboot.

5.3 Internet Multiplayer Issues
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To play Bang! Gunship Elite over the Internet, you must have a properly configured TCP/IP connection. The minimum requirements for the connection are 28.8 Kbps, but the fastest connection possible is best. A faster connection will decrease the amount of time it takes for information to travel from computer to computer, resulting in less Latency.

What is Latency?

Latency, also known as lag, is the lull that occurs over the Internet as information passes from one computer or server to the other. The slower the connection between the two computers, the longer each lag section takes. As a result, slower connections result in increased lag. Higher lag means slower online gameplay. Red Storm Entertainment uses all available “tricks of the trade” and testing procedures to alleviate as much Internet Latency as possible, but there is little we can do to solve all of the Internet’s lag issues.

Latency Issues (Lag)

If your connection to the Internet is over standard analog modem, you may experience latency issues during peak hours.

If you are attempting to play over a connection to America On-Line (AOL), you may experience certain problems related to lag and an inability to host multiplayer games. The lag is due to the immense popularity of America On-Line as an Internet Service Provider (ISP). The inability to host is due to high lag and the proprietary system of networking AOL and certain other ISPs use to provide Internet access to its customers. The best solution for this is to use another ISP for on-line gaming.

Also, gaming sites, such as MSN Gaming Zone and Mplayer, often experience Internet traffic jams that result in slowdowns. When possible, please use direct IP connections via the Internet for best performance. Refer to the manual for instructions on setting up a direct IP connection.

Make sure that if you use one of the gaming sites to run the game, you should connect to a room where the host has a fast connection. Rooms where other players are all on modems tend to have higher Latency than rooms with fewer modem players. If you play over a modem, it is best to limit the number of players in your game.

6. Technical Support Information
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6.1 Before Contacting Technical Support
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Before contacting Red Storm Entertainment’s Technical Support Department we recommend that you consult the readme.txt file contained on the CD, since it contains the answers to some of the most frequently asked questions and may therefore provide an easy solution to some of your problems. You can also browse through our FAQ listings, or search our support database at our website, http://www.redstorm.com/support. Here you will find the most recently updated information since the game’s release.

Please make sure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support Department, please include the following information:

1) Complete Product Title (including version number)

2) Exact error message reported (if any) and a brief description of the problem you’re encountering

3) Processor speed and manufacturer

4) Amount of RAM

5) CD-ROM or DVD-ROM drive

6) Sound Card

7) Video and/or 3D accelerator card

8) Operating system

6.2 Ways to Contact Red Storm Entertainment Technical Support
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Contact us over the Internet:

Our website contains the most up-to-date Technical Support information available including patches that can be downloaded free-of-charge. We update the Support pages on a daily basis so please check here first for solutions to your problems.

http://www.redstorm.com/support

Contact us by E-Mail:

For fastest response via email, please visit our website at:

http://www.redstorm.com/support

From this site, you will be able to enter the Red Storm Entertainment Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ), search our database of known problems and solutions, or, for fastest email response, you can send in a request for Personal Assistance from a Technical Support Representative.

If you don’t have access to the World Wide Web, you can contact our Support Department by e-mailing them directly at support@redstorm.com. Please ensure that you include all of the bulleted information above for your computer when sending email to this email address. It may take anywhere from 24-72 hours for us to respond to your e-mail depending upon the volume of messages we receive and the nature of your problem.

Contact us by Phone:

You can also contact us by phone by calling (919) 460-9778. Note that this number is for technical assistance only. No hints and tips will be given out over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all the necessary information as listed above at hand.

Be advised that our Support representatives are available to help you Monday – Friday from 9 a.m. – 12 p.m. and 1 p.m. – 6 p.m. (Eastern Standard Time).

Contact us by Standard Mail:

If all else fails, you can write us at:

Red Storm Entertainment
2000 Aerial Center
Suite 110
Morrisville, NC 27560
Attn: Customer Support

6.3 Hints and Tips
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Please, DO NOT contact Red Storm Technical Support for hints or tips. Our Technical Support Staff does not have access to game play hints, tips, or cheats. To acquire hints and tips please call our hint line below.

Red Storm Entertainment’s Tips Line

All the hints, tricks and cheats you’ll ever need! If you’re under 18 years of age, please have your parents’ permission before calling. Note that only touch-tone phones may access this service.

(900) 288-2583 (CLUE).
$.95 per minute

6.4 Return Policy
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The first action to take with a damaged or incorrectly packaged Red Storm product is to return the game to the place of purchase, along with an original dated sales receipt, for a free replacement. All defective or incorrectly packaged products must be handled through this channel first.
If the retail outlet is unable to accept the return, please send us the damaged item and request for replacement with at least one of the following:

1. An original sales receipt with clearly printed date and store name.

OR

2. A check or money order made out to Red Storm Entertainment, Inc. for the amount listed below for the cost of the item you wish to have replaced.

NOTE: a dated sales receipt showing proof of purchase MUST accompany all requests for incorrectly packaged replacements, such as missing CDs or Missing Manuals from unopened software. As noted above, if you do not have the sales receipt, you must enclose a check for the amount posted in the FAQ for Bang! Gunship Elite under replacements. Visit www.redstorm.com/support for the most recent price list for replacements.