Product Support

## Technical Support

Do you have questions about the game and/or need technical assistance? Please consult this page for further information.

# Frequently Asked Questions (F.A.Q.)

TECHNICAL QUESTIONS

What are the system requirements to run the game?

Please see the program "Readme" for minimum and recommended system requirements.

How can I improve game performance on my system?

For the best game experience and performance, please turn 3D Hardware Acceleration ON if possible.

If you are still experiencing performance issues, try turning the "Full Screen" and "Force High Color" options ON to run the game in 16 bit color (instead of 32 bit color) to reduce RAM usage. NOTE: The game will not run properly or at all in color depths lower than 16 bit color depth.

I'm experiencing game display problems when playing. What can I do?

Many video display problems are a result of old or defective video drivers. Please update your video card drivers to the newest version. You can obtain the latest video card drivers from your system manufacturer.

If you are still experiencing video display problems, please update to the latest version of DirectX from Microsoft. Please visit http://www.microsoft.com/directx for more information.

REINSTALLATION QUESTIONS

If I uninstall and reinstall the game, will I need to re-enter my registration information?

Unless you have formatted your hard drive, you should not need to re-enter your registration information.

I formatted my hard drive, and as a registered user, I don't want to pay for the game again. How do I recover my full version?

To install the game on your system again, please download and install the trial version and then unlock the trial according to the instructions in your original purchase confirmation e-mail.

GAMEPLAY QUESTIONS

What is the difference between the trial version and the full version of the game?

The trial version is limited to 60 minutes of play and disables the "Load a Saved Game" feature. The full version removes these limitations.

I'm having trouble distinguishing between different Cube colors. Can I change the colors?

If you cannot distinguish between Cube colors due to partial or full color blindness, try a different Cube design in the Options Menu. If that doesn't help, try turning Color Blind friendly colors ON in the Options Menu.

The Cube colors do not look correct on my system. Can I change the colors?

Each Cube design in the Options features offers a unique Cube shape and unique color versions of Red, Blue, Yellow, Orange, Green, and Purple Cubes. The Jewel design uses bright, vibrant colors, the Metallic design uses pastel-like colors, and the Classic design uses primary-like colors.

If you are having trouble distinguishing between different colors, see the question above this one.

Why does the game sometimes pause during gameplay?

You probably have the "Auto-pause Game" setting checked within the Options area. Selecting this option will pause the game every time you click outside of the game play area. This action activates the pause feature automatically so you do not lose time when clicking outside the game window. If this option is not checked, and you click outside of the game area, the time will continue to countdown and the game will not be in pause mode.

Why do I have to click multiple times to launch a Cube on the board?

You can only single-click to fire a Cube on the board when all Cube movements come to a halt. All mouse clicks in the gameplay area are ignored while Cubes are sliding/raising/dropping on the board.

Is there a way to delete high scores?

See the "Clear" button description under the High Scores section of this help file.

Where do I download new games or themes like I did in Cubis 1?

Cubis 2 does not come with the functionality to download additional game packs or themes. Game pack add-ons may be available for purchase in the future through the "More Games" button in Options, or you may create your own game packs in the Game Editor.

GAME EDITOR QUESTIONS

How can I change the order of levels for a game I've created?

Open your game in the Game Editor Levels Menu, select the level to change in the order, and use the Up and Down buttons as necessary.

How can I change the "Cubes/Stars" and "Time" objectives for each level?

Open your level in the Level Editing screen and use the arrows in the Cubes and Time indicators in the Left Panel to adjust these values.

When playing or testing a Puzzle level I've created, I complete the level successfully without doing anything. Why?

If you have zero (0) Star Cubes on the board in a Puzzle level, the level will complete successfully without any actions because you have "removed" all Star Cubes and thus have "completed" the level objective. For playable Puzzle levels add at least at least one (1) Star Cube to each level.

What is the Cube Queue for?

The Cube Queue is a great addition to the Game Editor that allows advanced control over the Cubes that will appear in the "queue" to be fired on the board.

# Contact

For technical support, please visit http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_alp.php?tabName=tab4&p_prod_lvl1=7&st=0.