S I E R R A

Hoyle Puzzle Games 2004
Version 1.0.0.0
June 30, 2003

README file
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ABOUT THIS DOCUMENT

Thank you for purchasing Hoyle Puzzle Games 2004.

This file contains information that you can use to help solve any technical difficulties you may encounter using the program.

IMPORTANT: Sierra highly recommends not running other Windows applications at the same time as this game.

If you are experiencing a problem while playing the Internet games on this CD please do not call the Sierra Technical Support number.  
For Internet support, visit http://www.flipside.com/MyAccount/sendproblems.asp
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TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - CONTACTING SIERRA
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SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:
	Pentium II 233 or higher
	Windows 98 / 2000 / Me / XP
	32 MB RAM (64 MB for Windows XP)
	4 x CD-ROM
	800 x 600 @ 16-bit color
	275MB Hard Disk Space

RECOMMENDED FOR BEST PERFORMANCE:
	Pentium II 450 or higher
	Windows 98 / 2000 / Me / XP
	64 MB RAM
	4 x CD-ROM
	800 x 600 @ 16-bit color
	275MB Hard Disk Space

Handheld Requirements: 
Palm(TM) Desktop Software properly installed.  Any PalmOS(R) device running PalmOS(R) version 3.1 or later, including Palm, Handspring(TM), and Sony devices.
Mahjong	color		174kb	Mahjong gray	148kb
Backgammon color	110kb	Backgammon gray	106kb

ActiveSync(R) 3.1 properly installed.  Any color Pocket PC, Pocket PC 2000, or Pocket PC 2002 device including Casio, HP, and Compaq devices.
ARM chipset		MIPS chipset		SH3 chipset
Mahjong		973kb	Mahjong		988kb	Mahjong		967kb
Backgammon	372kb	Backgammon	388kb	Backgammon	366kb

_________________________________________________________________

SECTION 2 - INSTALLATION PROCEDURES

You must have administrative privileges to install this game on Windows XP and Windows 2000.

IMPORTANT: Sierra highly recommends not running other Windows applications at the same time as installing or running this game.

IMPORTANT NOTE REGARDING INSTALLATION WITH DIRECTX 9: When this game installs, it first upgrades your Windows installer service software, if necessary.  For some Windows 98 and WindowsME systems which require this upgrade and have DirectX 9 installed, a bug in the automatic upgrade installer can cause the upgrade to fail.  If, after clicking Install from the game start screen, you see the error message "This installer package cannot be installed by Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service." or if the installer simply aborts, you must manually upgrade the installer service software.  To do this:

(1) Close all programs.
(2) Navigate to the "resource" folder on the root of the CD, and run the InstMsiA.exe file.
(3) Follow the on-screen directions for running the installer service upgrade.
(4) Restart the Puzzle installation by running the setup.exe file located in the same folder.  The install should now work correctly.

NOTE:  In some Windows 98 systems, it has been found that simultaneously exiting Hoyle Puzzle Games and ejecting the program CD will occasionally result in a Windows system error. To avoid such issues, please wait until exiting completely from the game before ejecting the program cd.

Insert the game CD.  You are automatically prompted to install or run the game.  Alternatively, you can run Hoyle_Puzzle_Games_2004.EXE directly from the top-level of the game CD.

To uninstall the game, click the uninstaller icon found in the Hoyle Puzzle Games 2004 group (in the Hoyle group of the Start Menu).  Alternatively, you can uninstall Hoyle Puzzle Games 2004 by doing the following: click the Start menu, click Settings, click Control Panel, and then double-click on the Add/Remove Programs icon.

WHAT TO DO IF YOU GET ERROR 1311 DURING INSTALL

If your Windows security policy is set to restrict CD access to the locally logged-on user only, you may get "Error 1311" from the installer, with the result that the installer quits without installing the game.  (This happens because the Windows Installer does not install the software as the locally logged-on user; so if that policy is in effect, Windows Installer cannot access the CD properly.)

In this case, there are two ways for you to get the game to install: copying the CD contents to your hard disk and installing from there, or changing your security settings and installing from the CD again.

Solution 1: Copying the CD contents to your hard disk

This is the safest and easiest method.  It temporarily requires as much as 700MB of free space on your hard disk, but you can reclaim this space once the installation is complete.

	1. On your desktop, double-click My Computer.

	2. Double-click the hard disk (usually C: or D:) on which you want to create the temporary folder.

	3. On the File menu, point to New, and then click Folder.

	4. Type a name for the new folder, and then press ENTER. For example, type InstallTemp.

	5. If it is not already inserted, insert the Hoyle CD into your CD-ROM or DVD-ROM drive. (If the automatic install window comes up, cancel it.)

	6. In your My Computer window, right-click the CD-ROM or DVD-ROM drive, and then click Explore.

	7. On the Edit menu, click Select All.

	8. On the Edit menu, click Copy.

	9. Right-click the folder that you created in step 4, and then click Paste.

	10. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click Setup.exe in the folder that you created in step 4 to start the installer.

	11. Follow the on-screen instructions to complete the installation.

	12. Once the game is fully installed and you have verified that it works, you can delete the InstallTemp folder.  To do this, right-click on the InstallTemp folder and choose Delete. (Note: to reclaim the space, you must empty your recycle bin by right-clicking Recycle Bin on your desktop and selecting Empty Recycle Bin.)

Solution 2a: Changing your security settings and installing from the CD again

There are two ways to change your security settings.  This is the safer and easier of the two.

	1. From the Start menu, choose Settings and then Control Panel.

	2. Double-click on Administrative Tools.

	3. Double-click Local Security Policy.

	4. In the left pane of the window, expand Local Policies and then click on Security Options.

	5. Find the item named "Restrict CD-ROM access to locally logged-on user only”

	6. Double-click this item, change the setting from Enabled to Disabled, and click OK.

	7. Close the Local Security Settings window.

	8. From the Start menu, choose Shut Down and restart your computer.

	9. Reinsert the Hoyle CD and install normally.

	10. Once installation is complete, you can restore your security setting by following steps 1 through 8 again, but this time changing the value in step 6 from Disabled to Enabled.

Solution 2b: Changing your security settings with the registry editor

WARNING: This solution should be used only by advanced users who are familiar with the regedit tool.  Try Solution 1 and Solution 2a first, and only use this solution as your last choice.  Using the registry editor incorrectly can cause serious problems and can make your computer inoperable.

	1. From the Start menu, choose Run and, type regedit into the box, and press ENTER.

	2. In the left pane of the window, expand the branch for HKEY_LOCAL_MACHINE, then Software, the Microsoft, then Windows NT, then CurrentVersion.  Within CurrentVersion, click on the WinLogon folder.

	3. In the right pane of the window, find the item named AllocatedCDRoms (which may appear in all lower-case).

	4. Confirm that the Data column for AllocatedCDRoms is 1.  If it is 0, or if AllocatedCDRoms is not present in the CurrentVersion folder at all, STOP HERE.  This means that your installation problems are caused by something other than this issue.

	5. Double-click on AllocatedCDRoms.

	6. Change the Value data from 1 to 0, and click OK.

	7. Exit from the Registry Editor program.
	
	8. From the Start menu, choose Shut Down and restart your computer.

	9. Reinsert the Hoyle CD and install normally.

	10. Once installation is complete, you can restore your security setting by following steps 1 through 8 again, but this time changing the value in step 6 from 0 to 1.

If for some reason you still get "Error 1311" after you have made the change, run regedit again to confirm that the AllocatedCDRoms is 0.  If it's not, this means one or more of your startup programs is forcing the value to 1.
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CONTACTING SIERRA

A) Customer Service, Support, and Sales
B) Technical Support
C) Sierra Warranty and Legal Information

A) CUSTOMER SERVICE, SUPPORT AND SALES

United States
U.S.A. Sales Phone: (800) 757-7707 or (310) 649-8008
Hours: Monday-Friday 8 AM to 4:30 PM PST

International Sales: (310) 649-8008
Hours: Monday-Friday 8 AM to 4:30 PM PST
Fax: (310) 258-0744

Sierra Entertainment, Inc.
6060 Center Drive
6th Floor
Los Angeles, CA 90045
Phone: (800) 757-7707 or (310) 649-8008
Fax: (310) 258-0744
http://www.sierra.com

On-Line Sales
Internet USA:	http://www.sierra.com


B) TECHNICAL SUPPORT

North America

Sierra Entertainment offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions.  To access this service, call (310) 649-8033, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write or fax us with your questions, or contact us via our Web site - http://support.vugames.com

Sierra Entertainment
Technical Support
4247 South Minnewawa Avenue
Fresno, CA 93725

Main: (310) 649-8033
Monday-Friday, 8:00 A.M. - 4:45 P.M. PST
Fax: (310) 258-0755
http://support.vugames.com



C) SIERRA WARRANTY AND LEGAL INFORMATION
PC:
You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the product to others without prior written permission of Sierra.  You may use one copy of the product on a single computer.  YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN ONE COMPUTER AT THE SAME TIME.
UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY.
IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


Disk and/or Manual Replacement:		

Product Returns*:
Vivendi Universal Interactive Publishing International
Sierra Warranty Returns
4247 South Minnewawa Ave.
Fresno, CA  93725
* Returns to this address valid in North America only.

Vivendi Universal Interactive Publishing International
Sierra CD/Doco Replacement
4247 South Minnewawa Ave.
Fresno, CA  93725				

NOTE: To replace your CD(s) please send only the damaged CD and a copy of your dated receipt, if less then 90 days.  After 90 days please include a $10.00 handling fee ($15.00 handling fee for console media returns) along with the CD(s).  For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or CD.  Please include a letter explaining the problems you are experiencing in order for us to determine how we may best resolve them.  Payment should be made at the time of your request.  Sorry, no credit cards.	

Copyright (c)2003 Sierra Entertainment, Inc.  
(c)1998-2003 Sierra Entertainment, Inc. 
Sierra is a trademark of Sierra Entertainment





Console:
Limited Warranty for your copy of the software product ("Software") acquired in the United States or Canada.
Sierra Entertainment, Inc. ("Sierra") warrants to you, the original purchaser of this Software, that this Software will perform substantially as described in the accompanying manual for a period of 90 days from the date of first purchase.  If you discover a problem with the Software within the 90 day period, Sierra's sole liability shall be to give you a replacement CD.

To replace your CD(s) please send only the damaged CD, a copy of your dated receipt, and a letter explaining the problems you are experiencing to:

Product Returns*:
Vivendi Universal Games, Inc.
Sierra Warranty Returns
4247 South Minnewawa Ave.
Fresno, CA  93725
* Returns to this address valid in North America only.

  
Sierra expressly disclaims any other warranties for the Software and the manual. This limited warranty is in place of all other warranties of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. The entire risk arising out of use or performance of Software remains with the user, Sierra shall not be liable for any special, incidental, punitive, indirect or consequential damages arising from the possession, use or malfunction of this Software.  Some states do not allow the exclusion or limitation of implied warranties or liability for incidental damages, so the above limitations may not apply to you. 

Copyright (c)2003 Sierra Entertainment, Inc.  
(c)1998-2003 Sierra Entertainment, Inc. 
Sierra is a trademark of Sierra Entertainment.



For PC titles with EULA:
Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt, found on the CD, and is also available during the install of the product.

Copyright (©2003 Sierra Entertainment, Inc.)
©1998-2003 Sierra Entertainment, Inc. 
Sierra and the Sierra logo are trademarks of Sierra Entertainment.

©2003 Sierra Entertainment, Inc. All Rights Reserved. Sierra and the "Sierra logo" are trademarks of Sierra Entertainment, Inc. Hoyle®, According to Hoyle ®, the Hoyle® Shellback Design, and Hoyle® Ace of Spades are registered trademarks of The U.S. Playing Card Company in the United States and other countries, used under license by Sierra.  Palm OS is a registered trademark, and Palm is a trademark of Palm, Inc.  Windows and ActiveSync are registered trademarks of Microsoft Corporation.  Pentium is a registered trademark of Intel Corporation.  Any other company and/or product names are property of their respective owners. ® designates trademarks registered in the U.S.A., which may be registered in certain other countries.  