# Frozen On Screen

If your game is locking up in the middle of gameplay follow the steps below one by one to see if they can resolve the issue.

Check the game's minimum requirements.

Close background tasks.

Make sure you have the latest video and sound drivers installed.

Lower the in-game options. You may have access to video and sound options through the main menu of your game. Often times these can be set to levels higher than your PC can handle. Try reducing the video and sound quality and details levels to see if the trouble improves.

Lower Sound Acceleration. Often lockups are related to sound card troubles.

Click here to find out how

Try reinstalling the game. Uninstall the game, delete the game directory, and then reinstall the game freshly. It may be some trouble with the game files.

Check our Tech Support web site for any known issues.