| Will the full version run on my computer? Will I be able to use my joyctick / gamepad / other controller?
| These kind of questions are effectively solved by the TRY BEFORE BUY model. The demo version is technically identical to the full version - it just do not contain some data. So try the demo and anything that works in demo will work in the full version as well.
| The demo was fine, but what if the full version will get too hard for me?
| JNG is not a casual game - that's for sure. But the game offers an easy difficulty level, which really should allow almost anybody to play and actually win the whole campaing.
| I have found some bugs... I have suggestions for improvement... I think there is a problem with game balance...
| The game is a living project. Post your suggestions on our forum or contact us directly.
| Are there any updates of the game available?
| In December 2006 we have released a big update of the original JNG game, which is available for 9.95$. It significantly improves many parts of the game and almost doubles the content. We plan to release more updates with fixes, new stuff and probably some player's suggestions implemented later. These will be for free.
| The game doesn't run properly. Is there anything I can do?
| Most of the problems in the past were caused by an obsolete graphic card or system. These are common causes: 1) You do not have an appropriate version of Direct X installed on your computer. Please, download the latest version of Direct X from the Microsoft’s download page: http://www.microsoft.com/downloads or click the link on our download page .
2) Your graphic card is not able to work correctly with 32-bits color depth. You can evade this problem by editing game.ini file located in game’s directory. Open file in text editor (notepad e.g.) and change parameter "Bpp=32" to "Bpp=16". This causes certain loss in quality as the number of colors displayed is lower.
3) Your graphic card does not have enough memory. JNG works with large amount of graphics, so you need 32 MB of memory at least on your card to store the images here. See paragraph 4.1. about game's minimum requirements.
| I've updated the game, but it doesn't run now! I got message box saying something like "rig <> reflexive". What happened?
| This message indicates mixing of versions. It happens, when you buy the game from a third party distributor and use the update downloaded from our page. The distributors tend to alter the game's content (adding wrappers, logos etc.), therefore the original RiG update is not compatible with third party versions.
WE PROVIDE ALL UPDATES AND PATCHES TO OTHER DISTRIBUTORS OF THE GAME. Ask the people you bought the game from for these, install them and everything should be fine.
| I don't understand some elements of the game. Where can I get the explanations?
| Talk to other players on forum or contact us directly.

| Is it save to pay via internet? I've never heard of service you have chosen for the payment. Why BMT Micro?
| BMT Micro is one of the oldest e-commercial services on the internet (about BMT). By choosing such service, we entrust the payments to profesionals with long experience, who can offer you standard and security we never could. Thus we can concentrate purely on the game development.
BMT Micro is reliable service we are using for years and our experience is excelent. You can get more answers on their info page.
| How and when will be the game delivered after the payment?
| You will get a link to a full version installation file and eventually a CD is sent to you, if you check this option. Delivery time depends on payment method. You'll normally get the link immediately, when you pay with a credit card. It takes some more time with Paypal (until the payment is processed). CD is sent via regular postal services, so it takes about week - two weeks max., if you are from Oceania for example (we are located in central Europe).
| Just a file for my money? It's too expensive. Especially the CD in the slimbox. Why it's not sold in a standard box with a printed manual?
| A box and a printed manual will rise the costs extremely. And these things has to be produced in huge amounts, which cannot be reached by a small independent team like ours. Regarding the price, JNG offers 80MB of graphics, 1 hour of top-notch soundtrack and years of development for a price often common for simple casual games.
The CD is just a bonus for players, who want to have something physical or don't want to download the big file (and are willing to wait for the delivery). The price of CD order is risen only by the average cost of the medium and the shipment (5 USD). RiG gets nothing of the extra $ you pay for the CD.
| I'm not sure, if it's better to download JnG or to get it on CD. What's the difference?
| There is no difference in content. CD is a bonus for those, who want to have a physical medium (with printed front side). There's no extra content unavailable for buyers of the downloadable version. On the other hand the CD buyer will get the download link too.
| Please send me the registration key for the game...
| We don't use registration keys to unlock the full version. You probably bought the game from another distributor. We have licensed JnG to several third parties and they could add registration to the game according to their marketing policy (which is beyod our control). Please contact the distributor you have bought the game from.
| My computer broke down and I've lost the game. How do I recover it?
| If you've bought the game from our order page, send us a message with any id of your order (your name, e-mail, order number). We will send you a new link for the game. If you have the game from another distributor, you have to contact him for more info.
| Something else...
| If you want to ask anything else, don't hesitate to contact us.