Help

# Troubleshooting Game Unlock

## Errors during the Unlock process

If an error occurs during the unlocking of your game¸ please make sure the following conditions are met:

1. The computer you are trying to unlock the game on is connected to the internet.
2. The
   Order ID you are using is valid. Other game Order ID’s will not work.
3. The game has been unlocked too many times. For security reasons¸ the number of times a game can be unlocked is limited.

If all the above conditions are correct¸ please try unlocking your game again. If you still don’t succeed¸ please try the Manual Unlock procedure.

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